You're currently on:

Customer Service

SHIPPING AND DELIVERY TIMES

Standard shipping (UPS or USPS Priority Mail) averages 2-5 business days for delivery. Most items ship same-day. We offer flat rate $6.95 ground shipping in the continental US (free ground shipping for orders over $100). 2nd Day Air is available for $24.95. Overnight service may also be available. Please contact mom@urbangeneralstore.com for details.

COUPON AND DISCOUNT CODES

Unless otherwise stated, all discounts are applied to merchandise only, excluding shipping charges and sales tax (if applicable). Offers are for online orders only. Not valid in store. 

To enter a coupon code, add items to your online shopping cart then click to view your items. See example below:

Coupon Code

 

At Urban General Store providing exemplary and extraordinary customer service is our goal. Our staff has over 32 combined years of customer service and retail experience. We call on that experience everyday; from selecting high-quality, well-designed items to carefully packaging your gifts and shipping them quickly to your complete satisfaction.

FREE IN-STORE PICKUP

Urban General Store offers free in-store pick-up at our retail location, ENJOY, AN URBAN GENERAL STORE (4723 N. Lincoln Avenue, Chicago, IL 60625).

Simply select "Free In-Store Pickup" as your Shipping Method. Orders placed Monday-Friday before 4:00 pm CST will be available for pickup the next day after 10:00 am (CST). Orders placed on Saturday or Sunday will be available on Monday morning. You will recived a shipping confirmation when you order is ready. Contact mom@urbangeneralstore.com with any questions.

OUR COMMITMENT TO CUSTOMER SATISFACTION

At Urban General Store providing exemplary and extraordinary customer service is our goal. Our staff has over 32 combined years of customer service and retail experience. We call on that experience everyday; from selecting high-quality, well-designed items to carefully packaging your gifts and shipping them quickly to your complete satisfaction.

Contact Us

Have questions or comments? Please contact us via email at mom@urbangeneralstore.com.

You may also call us at 773-275-8600 or toll-free at 888-5 ASK MOM (888-527-5666) or fax us at 773-275-8682. We look forward to assisting you.

Urban General Store
Attn: Masters of Merchandise
P.O. Box 25170
Chicago, IL 60625-0170

If you have any questions or concerns please contact one of our Customer Service Experts--MOM (Masters of Merchandise) at mom@urbangeneralstore.com or 773-275-8600 or toll-free 888-5-ASK MOM (888-527-5666) or via fax at 773-275-8682.

NEW VENDOR SUBMISSIONS

Are you a prospective vendor who would like to sell your items on Urbangeneralstore.com and in ENJOY, AN URBAN GENERAL STORE? If so, please fill out our New Vendor Submission Form so your information can be shared with all members of our Buying Team. No phone calls, please.

Shipping

STANDARD GROUND DELIVERY

Standard shipping (UPS or USPS Priority Mail) averages 2-5 business days for delivery. We offer flat rate $6.95 ground shipping in the continental US (free ground shipping for orders over $100). Most items ship same day (Monday - Friday). FedEx or UPS 2-Day Air (or Priority Mail Express Next-Day where available) is available for $24.95. Overnight service may also be available. Please contact mom@urbangeneralstore.com for details.

Urban General Store currently offers standard ground delivery via UPS or USPS (or FedEx, when applicable) within the continental U.S. To ship to international addresses, P.O. boxes, APO/FPO addresses, US territories or Alaska and Hawaii, please contact us at mom@urbangeneralstore.com for more details.

Live in Chicago? We offer free in-store pickup at ENJOY, AN URBAN GENERAL STORE (4723 N. Lincoln Ave, Chicago, IL 60625). Simple select this as an option at check-out.

 

USPS Zone Map

Returns

We want you to be 100% satisfied with your online purchase from Urban General Store. If you are not completely satisfied with your purchase we will offer you a full refund or exchange in the amount of the original purchase price within 30 days of the original order. No returns or exchanges accepted after 30 days. All “sale” items are final sale and cannot be returned or exchanged. (Please note: This return policy is for orders from Urbangeneralstore.com only. The return policy for items purchased at our retail store, ENJOY, AN URBAN GENERAL STORE can be found below.)

We are unable to offer a refund of the original shipping costs. Refunds will be issued to the original credit card used for the order only. Items received as gifts can be exchanged or returned for merchandise credit towards a future purchase at www.urbangeneralstore.com.

To return an item for refund or exchange, please contact our Customer Service Department at mom@urbangeneralstore.com or 773-275-8600 (888-5 ASK MOM/888-527-5666) or via fax at 773-275-8682.

We will issue you a Return Authorization Number (R.A.#) and instructions for returning the item(s). Returns or exchanges will not be accepted without a Return Authorization Number (R.A. #).

Item(s) should be packed securely in original packaging (or similar). Please return item(s) using an insured carrier (UPS, FedEx, USPS Priority Mail). Urban General Store cannot be responsible for returned items that are lost or damaged in transit. Customer is responsible for all return shipping charges. Returns should be sent to: Urban General Store, ATTN: Returns, 4723 N. Lincoln Ave., Chicago, IL 60625.

The above policy applies to items purchased online from Urbangeneralstore.com only. Items purchased at ENJOY, AN URBAN GENERAL STORE in Chicago are eligible for return, with sales receipt, within 5 days of purchase and will be fully refunded according to original payment. Returns within 14 days will be refunded as store credit only. All "sale items" are final sale.

DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE

For items that arrive damaged or defective (or if you receive an incorrect order), please contact our Customer Service Department at mom@urbangeneralstore.com or 773-275-8600 (888-5 ASK MOM/888-527-5666) or via fax at 773-275-8682.

The above policy applies to items purchased online from Urbangeneralstore.com only. Items purchased at ENJOY, AN URBAN GENERAL STORE in Chicago are eligible for return, with sales receipt, within 5 days of purchase and will be fully refunded according to original payment. Returns within 14 days will be refunded as store credit only. All "sale items" are final sale.

Privacy Policy

Urban General Store protects the privacy of our customers. We ensure that customer information collected on our website is to be used for informational purposes only and is not sold or otherwise transferred outside the company. This information is collected to help us better understand our customers and communicate special products, services or promotions.

The Information We Collect:

This notice applies to all information collected or submitted on the Urban General Store website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Phone number
  • Email address
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
  • Email address

Credit Card Processing:

You can shop at www.urbangeneralstore.com with confidence. We have partnered with Authorize.Net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.urbangeneralstore.com is registered with the Authorize.Net Verified Merchant Seal program.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use email addresses to send our customers special promotions or product information. If you wish to not to receive these email announcements, please send an email to remove@urbangeneralstore.com. Urban General Store reserves the right, at any time, to add to, change, update or modify this privacy policy. Urban General Store will notify you of any such addition, change, update or modification by posting it on the site. Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at (773) 275-8600 or send us an email at privacy@urbangeneralstore.com.

You can shop at www.urbangeneralstore.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net Privacy Policy. An Urban General Store is registered with the Authorize.Net Verified Merchant Seal program.

Terms of Service

Welcome to the Urban General Store website located at www.urbangeneralstore.com. Please read the following terms and understand that when you use the website it means that you agree to follow the guidelines and conditions outlined here. The terms of the website may change. By using this website, it means that you accept and will abide by the terms and any change to the terms.

TRADEMARKS AND COPYRIGHT

The website as a whole is also protected by copyright and trademark laws. Urban General Store and third party trademarks and service marks may or may not be designated as such on the website through use of the SM, TM or ® symbols. The trademarks, logos, and service marks (collectively the “trademarks") displayed on the Urban General Store website are registered and unregistered trademarks of Urban General Store, its affiliates and others.

SHIPPING AND SALES TAX

Our delivery of products is handled by UPS, Federal Express and USPS. Since their delivery may be affected by weather or labor conditions beyond their control, they cannot guaranty delivery dates, and so, Urban General Store is unable to guaranty delivery dates.

The customer shall be responsible for the payment of all sales tax and shipping charges related to the purchase of products from the Urban General Store ecommerce website. Applicable sales tax will be added where required by law. Illinois residents will be charged 10.25% sales tax (updated January 2016).